This is what you can expect when shopping at Wire Treasures.
 

My Pledge:
My pledge to you is to provide a positive shopping experience at Wire Treasures.  I realize you are buying a "piece of me" when you purchase my jewelry, and I want you to enjoy wearing that piece of me.  I promise to do everything reasonable to ensure your satisfaction.

Payment Methods:
I prefer PayPal and provide a secure shopping cart hosted by PayPal (US customers only).  You do not need to fund a PayPal account to purchase my jewelry; you can open a free account and use your credit card for purchases.  I never see your credit card number, only the funds which are deposited in my account.  I will consider other forms of payment for US customers.  At the present time, overseas customers may purchase items at Wire Treasures ONLY through PayPal.

Packaging and Shipping:
Your purchases at Wire Treasures are placed in gift boxes and carefully prepared for shipment as soon as we verify receipt of payment.  We mail purchases Monday through Friday (our Post Office is closed on Saturdays).  If for some reason shipment will be delayed, I will contact you via e-mail.  I try to be sure to notify customers when their orders have been mailed.

Ordering and Payment:  Please click here for more information.

Sales Tax (Alabama residents only):
My shopping cart adds 4% sales tax to purchases made by customers in Alabama.

My Guarantee: 
All items are 100% guaranteed against breakage with normal wear.  If there is a problem, please contact me.

Returns:
If you are dissatisfied with your purchase upon receipt, please notify me immediately and return the item postmarked within seven days. The item must be returned in the same box and condition with the purchase receipt sent.  Returned items MUST be fully insured.  The customer is responsible for all return shipping costs.  Upon my receipt of the item, I will refund the invoiced amount for the item not including shipping.

Custom Items (Our cabochons):
For custom pieces made with one of our stones from Bitter Brook Cabochons, I will correspond with you via e-mail to determine design.  Custom jewelry is created in the order in which the purchases come in.  I will give you an approximate date for completion.  Once my price has been accepted and paid in full, I will work on the piece.  You will receive a picture of the item via e-mail for final approval.  If you decide not to purchase at that time, your full payment will be reimbursed.

Custom Items (Your cabochons):
I no longer make custom pieces from cabochons sent by the customer.  Sorry!
 



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